Privacy policy

Privacy Policy

elevenaustraliastore.be respects the privacy of visitors to its website, in particular the rights of visitors with regard to the automated processing of personal data.

In the interest of full transparency towards our customers, we have therefore formulated and implemented a policy regarding these processing activities, their purpose, and the possibilities for data subjects to exercise their rights as effectively as possible.

In addition, elevenaustraliastore.be complies with the GDPR (General Data Protection Regulation), which came into effect on 25 May 2018. For additional information about the protection of personal data, you can visit the website of the GBA (Belgian Data Protection Authority).

Until you accept the use of cookies and other tracking systems on the website, we do not place analytical cookies and/or tracking cookies on your computer, mobile phone, or tablet. By continuing to use this website, you accept the following terms of use.

The current version of the privacy policy available on the website is the only applicable version while you are visiting the website, until a new version replaces it.

Article 1 – Legal provisions

Website (hereinafter also: “the website”): www.elevenaustraliastore.be

Data controller (hereinafter: “the controller”): BOUTIQUE BRANDS BVBA, located at Pareinpark 27, 9120 BEVEREN – VAT no. BE 0568.751.382.

Article 2 – Access to the website

Access to and use of the website is strictly personal. You shall not use this website, nor the data and information provided on it, for commercial, political, or advertising purposes, nor for any commercial offers, and in particular not for unsolicited electronic offers.

Article 3 – Website content

All trademarks, images, texts, comments, illustrations, animated images, video images, sounds, as well as all technical applications used to operate the website, and in general all components used on this site, are protected by intellectual property rights. Any reproduction, use, or modification, in any form whatsoever, of all or part of it is strictly prohibited without prior written permission from the controller. Failure by the controller to immediately take action against any infringement shall not be interpreted as tacit consent or waiver of legal action.

Article 4 – Website management

For proper management of the website, the controller may at any time:

• suspend, interrupt, or restrict access to all or part of the website for certain categories of visitors
• remove any information that may disrupt the functioning of the website or is in violation of national or international law or internet etiquette
• temporarily make the website unavailable for updates

Article 5 – Responsibilities

The controller is in no case responsible for failures, malfunctions, difficulties, or interruptions in the operation of the website that make it inaccessible.

The way you connect to the website is your own responsibility. You must take all appropriate measures to protect your equipment and data against, among other things, internet virus attacks. You are also responsible for the websites and data you consult online.

The controller is not liable for any legal proceedings brought against you:

• due to your use of the website or services accessible via the internet
• due to violation of the terms of this privacy policy

The controller is not responsible for any damage you or third parties may suffer as a result of your connection to or use of the website. You shall refrain from any action against the controller in this regard.

If the controller becomes involved in a dispute as a result of your use of this website, they are entitled to recover all damages incurred or to be incurred from you.

Article 6 – Data collection

Your data is collected by elevenaustraliashop.be and external processor(s). Personal data means any information relating to an identified or identifiable natural person.

The personal data collected via the website is primarily used by the controller to maintain relations with you and, where applicable, to process your orders.

Article 7 – Your rights regarding your data

Under Article 13(2)(b) of the GDPR, you have the right to access, rectify, erase, or restrict the processing of your personal data, as well as the right to object and the right to data portability. You can exercise these rights by contacting us at info@elevenaustraliastore.be.

Each request must be accompanied by a copy of a valid ID, signed by you, and stating the address at which you can be contacted. You will receive a response within 1 month. Depending on the complexity and number of requests, this period may be extended by 2 months if necessary.

Article 8 – Processing of personal data

In case of violation of any law or regulation for which the visitor is suspected and for which authorities require personal data collected by the controller, such data will be provided upon an explicit and reasoned request from those authorities. After this, the data will no longer fall under the protection of this privacy statement.

If certain information is required to access specific website functionalities, the mandatory nature of this information will be indicated at the time of data collection.

Article 9 – Commercial offers

You may receive commercial offers from the controller. If you no longer wish to receive them, send an email to info@elevenaustraliastore.be.

If you encounter personal data during your visit to the website, you must refrain from collecting or using it in any way that infringes on the privacy of those individuals. The controller is not responsible in such cases.

Article 10 – Data retention period

The data collected by the controller is used and stored for the period required by law. Your data is used to handle warranty cases or other complaints.

Article 11 – Cookies

A cookie is a small text file placed on your computer when you visit our website. It contains data that allows you to be recognized as a visitor on each visit.

We use the following types of cookies:

Functional cookies: session and login cookies
Analytical cookies (anonymised): to understand website usage
Tracking cookies: for advertising and personalized content

When you visit our website, a banner informs you about cookies. You can choose to accept or refuse them and change your preferences at any time.

Article 12 – Images and products

No rights can be derived from the images of products displayed on the website.

Article 13 – Applicable law

These terms are governed by Belgian law. The courts of the place of residence/establishment of the controller have exclusive jurisdiction over any disputes, except where a legal exception applies.

Article 14 – Contact

For questions, product information, or website information, please contact: info@elevenaustraliastore.be